OMVIC Practice Test

If a dealer acted in good faith and unknowingly breached the CPA, is the consumer still protected by the CPA?

1. Yes

2. No

3. Only if the breach is minor

4. Only if the dealer has a good reputation

The correct answer is: Yes

The Consumer Protection Act (CPA) is designed to protect consumers and ensure fair trading practices, emphasizing that consumer rights are upheld regardless of the dealer's intent. If a dealer unknowingly breaches the CPA while acting in good faith, the consumer is still afforded protections under the Act. This means that even if the dealer was not aware of the violation, the consumer retains their rights and can seek redress for any harm caused by the breach. The key principle here is that consumer protection is paramount, and the law holds the vendor accountable for compliance, regardless of their knowledge or intentions. Thus, the correct answer reflects this essential aspect of consumer protection law, ensuring that consumers are shielded from any unfair practices, even if the dealer did not intend to do wrong.